If you have a complaint or concern about the service you have received from Sarah Edis Denture clinic, please let us know. We operate a practice complaints procedure following principles set out by the general dental council.
How to complain
We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let me know as soon as possible – ideally within a matter of days because this will enable us to establish what happened more easily.
Complaints should be made to your clinician Sarah Edis either in writing or by appointment if you would like to discuss your concerns in person. I will then explain the complaints procedure to you and ensure your complaints are dealt with promptly. If you are complaining on behalf of someone else we will require written consent from the patient as we operate strict rules in patient confidentiality.
What shall we do?
- We will acknowledge your complaint within 3 working days and describe the complaints procedure to you
- A thorough investigation will take place to find out what happened and what went wrong
- We will let you know the outcome of the investigation within 10 working days from the day you raised your concerns
- If necessary a meeting will be arranged for you to discuss the findings
- We will then identify what we can do to make sure the problem doesn’t happen again.
We hope that, if you have a problem, you will use our practice complaints procedure. We believe this will provide the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. But if you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation you should contact the dental complaints service who try to resolve complaints about private dental treatment tel.02082530800